Operations Manager

Operations Manager
Facilities Management
Bristol 

An excellent opportunity has arisen for an experienced Operations Manager to oversee a high-profile, multi-site facilities management contract within a secure public sector environment.

This role is well suited to someone with a strong background in PFI or long-term contractual service delivery, who is comfortable managing compliance, lifecycle planning, and stakeholder relationships across multiple sites. You will be responsible for leading a team and ensuring consistent operational performance across a portfolio of critical buildings. 

Key Responsibilities

• Lead the delivery of a multi-site contract, ensuring full adherence to contractual requirements and lifecycle obligations
• Manage operational performance, budgets, and service delivery across several locations
• Provide leadership and support to site-based teams, driving performance and development
• Oversee supplier performance, ensuring KPIs and SLAs are consistently achieved
• Ensure all health & safety and statutory compliance standards are met
• Develop and implement annual maintenance plans and long-term asset lifecycle strategies
• Chair regular client meetings, providing updates on performance and service delivery
• Promote a strong culture of governance, compliance, and customer focus
• Monitor and analyse contract performance, sharing insights with operational teams
• Conduct performance reviews and support employee wellbeing initiatives
• Identify and implement continuous improvement opportunities

About You

• Demonstrable experience minimum of 2 years managing PFI or similar long-term service contracts
• Background in multi-site operations within facilities management or a related sector
• Strong leadership skills with the ability to engage and influence stakeholders
• Proven experience managing budgets and delivering against performance targets
• Relevant technical or FM qualifications (e.g. IWFM, NEBOSH) are advantageous
• Resilient, proactive, and solutions-focused with a strong customer mindset

What’s on Offer

• Competitive salary with regular review opportunities
• Clear career progression and development pathways
• Access to structured training and leadership development programmes
• Generous annual leave entitlement plus bank holidays, with options to purchase additional days
• Employer-supported pension scheme
• Flexible working arrangements where applicable
• Flexible benefits package including retail discounts, wellbeing support, and lifestyle perks
• Opportunities to participate in volunteering and community initiatives
• Inclusive and supportive working environment

Additional Information
Security clearance will be required for this position.

Should you wish to discuss, please do call RGB Recruitment Exeter and ask for Nicky Harris.